Terms and Conditions

Welcome to the Eltham Swimming School Web site.

By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term “Eltham Swimming School” or “us” or “we” or “our” refers to Eltham Swimming School, the owner of the Web site. The term “you” refers to the user or viewer of our Web site.


The content, organisation, graphics, design, compilation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. Some of the content on the site is the copyrighted work of third parties.


Your access and use of the Site and any information, materials or documents therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, republish, sell, lease, loan, transmit or otherwise make available in any form or by any means all or any portion of the Site or any content retrieved there from; (b) use of the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.



A signed enrolment form is to be completed, and submitted, with acknowledgement of terms and conditions. All new enrolments are completed by either submitting an Enrolment form, and completed Ezidebit Direct Debit form, in person, or by emailing a scanned copy to enquiries@elthamswim.com.au. Places are only secured once a completed direct debit form (EziDebit) and Enrolment form has been received, within 7 days of enrolment, or at your first lesson, whichever is the earlier. We do not hold places beyond these times.


Continuing enrolment is deemed to be acceptance of these terms & conditions


Eltham Swimming School bookings are an ongoing booking, and once enrolled your booking will continue until an emailed withdrawal notification is received, subject to our cancellation policies (detailed below). Enrolments are on a term basis, however we charge fees by averaged monthly Direct Debit. Re-enrolments from Term to Term, and from Year to Year are not necessary once you are enrolled. This is an automatic re-enrolment.


Memberships and lessons are non-transferable to other people and cannot be converted to other products or services.


While every effort is made to accommodate requests for change, it is dependent on the availability of vacancies and no guarantee can be given to accommodate exact requests. At year end, a LESSON CHANGE REQUEST FORM is required to be submitted in person or by email to enquiries@elthamswim.com.au if you wish to change your lesson time. If wishing to retain your current lesson booking, you do not need to do anything, as this is an automatic procedure.


Lesson & Squad fees are paid by monthly Direct Debit (using Ezidebit), however bookings are for Terms listed below.


Bookings are for a MINIMUM of a full term (4 Terms per calendar year). Cancellations are only available at the end of each term, which conclude on the following dates. Students with Medical Certificates are excluded from these booking dates. Cancellation of upcoming terms is required two (2) weeks prior to the commencement of the upcoming term. Our terms have set conclusion dates.

Term 1 Good Friday (Easter), Term 2 30th June, Term 3 30th September, Term 4 20th December.


An annual calendar is produced, and on display at the swimming school and on our website (www.elthamswim.com.au). It is the client’s responsibility to make themselves familiar with dates.


Compensation for missed lessons or make up lessons is not available (other than as make – up lessons) as a child’s spot in a class is reserved solely for her / him during the term regardless of attendance.
Missed lessons due to Government imposed Lockdowns. The first 2 missed lessons of each and every Government imposed lockdowns will be credited as make – up lessons with fees cancelled for lessons in excess of the first 2 lessons of each and every lockdown.


Students who are unable to attend lessons can organise unlimited make-up lessons. Make up lessons can only be provided if spaces are available. Clients are expected to accept lessons offered. Make-up lessons expire only when a swimmer discontinues their enrolment. We endeavour to cater to the needs of make ups, but as there can be no guarantee of spots becoming available for everyone, we strongly advise all students to attend all their allocated classes as losses will be borne solely by the absentee. In addition, the following conditions apply: The Eltham Swimming School office must be notified of non-attendance by either SMS: 0400 072 991, Email: absences@elthamswim.com.au or Parents Portal www.elthamswim.com.au


Morning classes: Notification must be received by 8:30am
Afternoon classes: Classes up to 5pm notification must be received by 3:30pm, classes from 5 pm onwards, notification must be received by 4 pm


You agree to have funds available in your nominated account on our scheduled debit date. If the bank rejects a transaction, your Direct Debit will be reset 3 days later. If your lesson occurs before the reset date, a payment must be made to reception prior to attending your lesson. Failed payments remain due and payable as per your contract. Ezidebit and your financial institute will charge a fee for failed debits. Any costs incurred by Eltham Swimming School in the processing of your fees will be passed on to you. Eltham Swimming School will charge a $25.00 administration fee to each failed debit once 3 or more Direct Debit payments fail within a Calendar Year.


A discount is applied on fees if 3 or more siblings attend lessons. This does not apply to squads of 1 hour or more in duration.


We endeavour to provide you with consistency for your booking. In unusual situations, it may be necessary to cancel, or change classes or alter instructors. We will strive to maintain consistency, however this is not always possible.


This contract of membership can be voided if written notification is provided:

• 2 weeks prior to the end of each term (Good Friday, 30th June, 30th September & 20th December) for the subsequent term.
• By the 20th December each year, for the following year.
• Immediately on presentation of a Medical Certificate. Lesson bookings are not reserved.
• New Students who have enrolled for the first time, can cancel at anytime in the first 4 weeks of their enrolment. Debits will be adjusted to reflect lessons booked.
• All terms and conditions of membership are binding once the Eltham Swimming School term commences.
Each family is required to obey all safety signage and published policies of Eltham Swimming School. Please ensure you have read & understand policies, which include (but are not limited to)
• Make up Lessons
• Children in the water restrictions before & after lessons
• Swimming Attire (especially students who are not fully toilet trained must wear correct aqua nappies).
• Dangerous articles:- Glass and other materials, which may be dangerous, are not allowed in the centre.
• No-Food policy
• Photographic & Video Images.
• Parental Supervision
• Privacy Statement
Please request a copy of any policies of which you are unaware.
Eltham Swimming School reserves the right to terminate bookings should any student / parent:-
• Display inappropriate behaviour which causes harm or discomfort to others.
• Commits an act of vandalism that causes significant damage
• Uses offensive or abusive language and/or attitude to swim school staff or other customers.